Guide for Families
Questions to Ask a Home Care Provider
Any provider will tell you their care is compassionate. These questions help you find out how care will actually work for your family.
About the caregivers
- How are caregivers screened? Do they have a police vulnerable sector check?
- What training do they have for the care we need, for example dementia or transfers?
- Will we meet the caregiver before care starts?
- Will we have the same caregiver each visit?
About reliability
- What happens if a caregiver is sick or can't make a visit?
- Who do we call after hours, and will a person answer?
- How will you keep us updated on how visits are going?
About cost and flexibility
- What is the hourly rate, and are evenings, weekends or holidays different?
- Is there a minimum visit length or number of hours?
- How much notice do you need to change or cancel a visit?
- Can hours increase or decrease as needs change?
